Best KameyMall Spreadsheet FindsIndependent guide to KameyMall

Help

Most delays are a question sent to the wrong party

Customer service can relay a question to a seller. It cannot answer for one. The questions below are grouped by who is actually able to settle them, which is the same three-way split the rest of this site uses.

Open the KameyMall help centre officialCheck your own find first
A section of the KameyMall Logistics Center page on the live site, headed Multiverse of Logistics Solutions, with one justified paragraph saying the company works with sea, air and land providers, offers real-time door-to-door delivery with parcel tracking, and compares live quotes from several logistics providers.
The logistics centre page on the live site. A shipping question sent anywhere else is the week you lose.

Only the seller can answer these

These depend on a shop on a Chinese marketplace. KameyMall can pass the question along, and the 500 character box on the order page is the channel for doing it.

Will the seller still have my size when the buyer orders?
Nothing on the card or the product page promises that. The size list belongs to the seller, and stock is not a field you can read. If it matters, the 500 character box on the order page is where you ask the buyer to confirm with the seller before purchasing.
The colour option has Chinese text after the colour name. What is it?
Usually the seller's own advice. One official screenshot shows 粉色【建议拍大一码】, which is pink followed by a suggestion to order one size up. Read the whole option string, not just the colour word.
Can I send it back if it does not fit?
There is a no-reason window of 120 hours from the Stored status, and the official policy states that whether the request is processed depends on whether the seller agrees. With no quality problem you carry both shipping legs plus a service fee after your one free return that calendar month.
Why does the same item cost different amounts on two cards?
Because they are two listings by two sellers. KameyMall does not normalise titles or prices, so two cards that look identical can point at different shops with different domestic freight.

How to ask a seller something, through the order

You do not get a chat window with the seller. What you get is the additional requirements box, which the order page describes as requirements KameyMall will communicate to merchants when purchasing, and the Confirmation Pending status, where a buyer comes back to you before ordering.

That is a narrow channel, so write for it. One concrete question, one measurement, no conditionals. For customised items the official disclaimer goes further and asks you to negotiate with the seller yourself and then supply the chat reference, because those orders cannot be inspected professionally either.

The declaration lines on KameyMall Confirm Your Order, 2023 tutorial: tick boxes about original packaging and about goods that cannot be returned once they have been opened.
The declaration lines on Confirm Your Order, 2023 tutorial: tick boxes about original packaging, and about goods that cannot be returned once they have been opened.

These are KameyMall's to answer

Process, timing, storage and what the inspection covers. All of the answers below are on official pages, linked at the bottom of this page.

Does KameyMall check that the item is genuine?
No, and it says so. The disclaimers state that no professional inspection is provided for quality, authenticity or completeness, and that defective products are not compensated. A separate clause says electrical goods, brand and limited-brand items, tickets and cards cannot be professionally inspected at all beyond appearance and accessories.
What does the free quality check actually do?
It opens the original packaging and photographs the item, and the photos appear under View Inspection in My Warehouse. It is a look, not a test.
How long until it reaches the warehouse?
The official tutorial gives three to ten days for the item to reach KameyMall, and says a tracking number usually activates two to three business days after the international parcel is paid for.
How long can it sit in the warehouse?
Official first-use guidance gives the agent storage period as 90 days. The order status list describes Expired as the storage running out or the item being abandoned, and states that KameyMall then has ownership of it.
Who is KameyMall, legally?
The site footer carries JUXINCAI LIMITED with a 2021 to 2024 copyright line and a mainland China ICP registration number. The buyers instruction page states that items in the purchasing module are third-party platform items, not KameyMall stock, and that KameyMall does not assume liability for them.

Where the official help centre actually keeps things

The KameyMall help centre is a single-page application, so its internal pages do not always survive being shared as plain links. These are the ones we read directly on 6 August 2026, and each opens the real page.

Part of the KameyMall help centre on the current orange interface, headed Question Category: five question links in a single column, reading What is Shopping Agent Service, How to Pick Items, Should I Pay One Shipping Fee for Multiple Items from the Same Seller, Disclaimers of Shopping Agent, and Instructions for KameyMall the Buyers.
The help centre's own Question Category screen, captured August 2026. Two of the four pages listed above appear in this stretch of it: How to Pick Items and Disclaimers of Shopping Agent. The list carries on past the bottom of the crop.

These are yours

Nobody else can decide them, and most of them are decided at the moment you place the order rather than later.

How long do I have to pay?
The help centre describes Payment Pending as waiting for payment with 72 hours to complete it. An unpaid order closes on its own, and nothing has been bought yet at that point.
What should I write in the 500 character box?
Something checkable. A measurement in centimetres, which of two ambiguous options you mean, or a request to confirm stock. Asking for the item to be verified as genuine will not work, because that check is not offered.
Should I leave both free options ticked?
They are both on by default and they pull in opposite directions: one opens the packaging to photograph the item, the other keeps the original packaging on for weighing and storage. Decide which one this item needs.
When do I find out the international shipping cost?
After the item is stored and you submit the package. The product page says so directly, and official guidance suggests estimating it before you order.
Can I use the price I found somewhere else?
The product page has a box labelled Enter the Taobao discount price or another website's commodity price, which is what it is for.

If you are stuck and not sure who to ask

Work backwards from the field. If the thing you are unsure about is the title, the price, an option or whether a return will be accepted, it belongs to the seller. If it is a process, a timing or the inspection, it belongs to KameyMall. If it is the destination, an option, the note or when the parcel ships, it is yours.

The field checker does this sorting for a specific item, and the policy page covers what happens when the answer arrives too late.

The bottom of a KameyMall product page, 2023 tutorial: domestic freight on its own line as 0.00 yuan, a note that international freight is calculated after the goods are stored, the quantity stepper, and the Buy Now and Add To Cart buttons.
One strip of a 2023 product page: a freight line that covers only the domestic half, and a quantity stepper that is yours.